Shipping & returns
Orders for in-stock items will ship the next business day of the order. Orders placed after Friday 4:00pm Pacific time may not be processed until the next business day.
All orders will be shipped via USPS.
Shipping charges are a flat rate of $4.50, and free shipping will be applied on all orders over $75.00.
Cancellation/Refund and Warranty Policy
Vape Savvy truly appreciates your decision to purchase your vaping products and supplies from us. We strive to sell only the highest quality products in order to minimize the possibility of you experiencing any problems with our products. Vape Savvy offers limited warranties on most products we sell, as described below. We’ll gladly assist you with any problems that you encounter while using our products.
- Batteries, chargers, and devices have a 30 Day Limited Warranty, guaranteed against product defects from the manufacturer.
- Tanks and atomizers have a 7 Day Limited Warranty, guaranteed against product defects from the manufacturer.
Returns are only accepted within 30 days of purchase and must be sealed or unused.
For product service, repair, or replacement, please contact us first to try and diagnose your problem, otherwise we will issue you a return authorization. If your device cannot be repaired, and the device is found to have a manufacturer’s defect, it will be exchanged at no cost. You must contact us first before shipping to receive a return authorization number. You will be responsible for the shipping cost of the items to be shipped back to us, but we will pay for the shipping cost of the items back to you.
Warranties Are Void Under The Following Conditions:
- Use of any unauthorized tools, modifications, or repairs by anyone other than employees of Vape Savvy.
- Damage caused by misuse or mistreatment of products.
- Damage caused by incorrect use, transporting and storing products, or caused by accident (Be cautious when carrying a device in pockets, purses, bags, and jackets without a suitable carrying case.)
- Damage caused by exposing batteries to water, extreme heat or cold.
- Any product, E-Liquid, charger, or device that was not sold at Vape Savvy.
Items NOT Available For Exchange or Return:
- All consumables – such as E-Liquids, disposable pieces, and tips.